The hip and cool life of call centers attracts many to pursuit this life of happiness and handsome salary, aspiring applicants forget the flip side of contact center jobs which is full of stress because of looming targets and workload and frustration to stuck balance between personal and Professional lives. As a result- seeking resort to smoke and alcohol which anyways, is not recommended at all.
To understand the amount of stress involved with contact center jobs, you have to understand the capabilities and responsibilities that they undertake. By any means, I am not trying to scare you off but want you to realize the overall truth. Like any job or work, call center services have their own share of responsibilities but you have to agree that working in days and gravity shifts, do have large difference. Along with that, the intensity of work and burden of being always polite take toll.
This stress can be unbearable and formidable for both their personal and professional lives. Stressed workers are of no use for company as they can burst into emotions and anger anytime, at least reasonably situations. They can spoil the environment by treating the customers poorly and speaking ill to them. The call center operations are backed up by agents and technology alike. If human force is not doing well, the entire infrastructure is only destined to be ramshackle.
However, call center management has understood that depression is likely in the atmosphere the Outsource Call Center agents work in. The best they can do is to face it and not avoid it. They have understood that in the growth of employees lies their. They are responsible for taking care of the psychological and emotional needs of the agents.
The HR and call center's top management is organizing motivational camps and yoga workshops to help them deal with the stress and targets. The agents are given passes of movie tickets or tickets to recreational spots so that they could have prevented the work for a while and refresh the vigor and passion for work. The contact center agents are provided with gym membership or time to spend in-house workout places to stay fit. During the nine hours of work, one hour is allocated for winding up the work and just for sheer relaxation.